What is you returns policy?
We are always happy to hear from our customers. If there is a fault or issue we will happily exchange it if possible. If you have purchased directly from our website we can exchange or refund directly .If you have purchased an item from one our retail partners please contact the directly.
Which countries do you ship to?
We offer a worldwide delivery service. We ship internationally with registered post. We can also use DHL express services but please contact us for details on this as this costs extra.
We are very aware of the increased costs of internationally shipping, we strive to provide a service that is both affordable and reliable.
What shipping service do you use and how long does it take?
Within Ireland and including Northern Ireland we use An Post Express and registered post. Internationally we also use registered mail.
National services within Ireland take 3-5 working days if the item is in stock. Delivery to the UK, USA & Europe take 10-12 working days. The rest of the world may take 15-20 working days to deliver.
What is ‘OPEN FIRE’ enamelling?
We use our own bespoke enamelling method which makes each piece unique! Enamel is the use of a very fine glass powder melted on to a base metal. We use enamel on a base metal of copper. We sprinkle a very fine glass enamel powder on a copper base. We then place the copper pieces with the enamel powder on steel bars. We then introduce an ‘Open Fire’ gas pot to create a very intense heat, this melts the glass enamel on to the copper. When the glass enamel is molten we use a steel scribe to create a unique design. So even with a pair of earrings the design is unique but the colour combinations are the same. Please refer to our craftsmanship here video for more details.
Is your jewellery actually made in Ireland?
Yes it is, all of our jewellery pieces are handcrafted at our workshop in Multyfarnham , Co. Westmeath. All of our silk designs are also first created by the same enamelling process. We then photograph these designs and use in house graphic designers to create vibrant bespoke silk accessories. We don’t have a premises that is open to the public but check out more about our craftsmanship.
Are the earrings suitable for sensitive ears?
We use high quality surgical steel ear wires for most of our drop earrings collection, these wires are hypoallergenic and are suitable for sensitive ears. These wires are also strong and hard wearing. We also use surgical steel ear posts for the stud earrings collections, we have found over the years people with sensitive ears find our earrings are easy to wear and do not cause any reaction. We also have earrings with silver, gold and gold plated ear wires. Each product listing clearly indicates which material the ear wire is made from. We would recommend the earrings with surgical steel as these are tried and tested by our customers for years!
Are the earrings heavy?
Even though we use the base metal of copper to craft our earrings, they are lightweight and easy to wear. Each of the small drop earrings weigh less than 2.5gr and the large drop earrings weigh less than 5gr each. So although made from metal glass they are light weight & suitable for wearing all day.
If I lose one earring can you replace it?
This happens! We understand this situation. Our clients get very fond of their unique pair of earrings over time. As they are so unique it is quite difficult for us to create a ‘partner’ for an earring that was crafted in the past. But If you supply us with an image of the earring we will do our best to create a replacement pair!
How long with will the silver plate last and how do I care for it?
Our silver plating has a very high quality finish and should last a long time. The best thing is to avoid putting the silver in contact with any chemicals, particularly perfume as this has a harmful effect on the silver plating. Maybe also avoid the washing up whilst wearing the rings! Store your silver plated jewellery separate from you other jewellery in its box or a separate material bag. This will also help prevent it from getting scratched.
Please tell me more about the sizing of the jewellery?
Please refer to our size reference guides.
What quality silk is used for your silk scarves & Pillow cases?
We use only 100% Mulberry silk, the quality is 22 momme . This really means our silk will last the test of time. Silk is an amazing natural material and we see silk as an investment in a material that can improve hair , skin and is a joy to use every day.
How do you create the designs for the Silk Scarves and accessories?
All of our silk designs are created by the same enamelling process that we use to create the jewellery. We then photograph these designs and use in house graphic designers to create vibrant bespoke silk accessories. We then print these unique designs on silk. We don’t have a premises that is open to the public but check out more about our craftsmanship.
What is the best way for me to care for my silk Scarf or accessory?
We have a guide on how to wash and care for your silk .
What packaging do you use?
Each individual product item listed has a description of the presentation packaging. We always include luxurious, high quality reusable packaging where indicated unless a customer specifically requests to have no packaging.
Can you include a card or note with my purchase?
Yes of course we would be delighted to include any card or note you would like as part of our service. We offer this service complimentary. Just be sure to add your request in the ‘notes’ section when you are checking out.
How can I keep up to date with offers and news from Meab Enamels ?
We would for you to follow us social Media, we keep our Instagram and Facebook pages updated. You can also subscribe to our Newsletter. We don’t send a lot of Newsletters, we like to do exclusive offers for the Meab community .
If you have queries or questions please not do hesitate to contact the team by email we would be delighted to hear from you!