Refund and exchange Policy
Refunds & Returns
At Meab Enamels we operate an extensive Return Of Goods Policy, to provide you with greater comfort and security whilst shopping with us.
As we are dealing in individually hand crafted items, sometimes there can be slight variations of colours and styles when compared to the images on the website. Each enamelled item has a unique design and there may also be slight variation in the tones of colour.
However if you are still not satisfied with the item(s) you ultimately receive the normal return of goods policy applies to your order.
If you are not fully satisfied with your purchase, items can be returned to us within 30 days of despatch and are eligible for a full refund, an exchange or a online shop credit to the value of the original order, at the customers preference. In order to qualify for a refund / voucher, the goods must be returned undamaged, in their original packaging. Please include a copy of the invoice or delivery docket you received with the goods.
Refunds will be made via the Paypal or Stripe service you originally used and directly to the customer account used to create the original purchase.
Where goods are being returned due to defect or damage Meab Enamels will include the price of insured return postage in your refund. Please contact us before returning damaged or defective items so we can advise you on postage.
To start a return process please start the process by emailing us at :
We can provide all instructions and a returns label for the ‘defected’ or damaged goods. Please email us and we will assist you in the process. All returns should be made to:
Meab Enamels , Multyfarnham, Co. Westmeath, Rep of Ireland, N91 HN2Y
Refunds will be made within 7 working days of receipt of the returned piece. Your bank may take up to 7 working days to credit your account. Refunds will be credited to the original purchaser’s credit, debit card or Paypal account. International customs duties and sales taxes are not refunded for shipments outside the EU. Any products purchased online for delivery must be returned to us in perfect condition in their original packaging and proof of purchase in order for us to process an exchange or refund.* Should your piece not be available for replacement we will replace it with a close match or similar style
If you wish to exchange an item the fastest way to carry out this process is to return the item and then make a new purchase. The same policy applies as the returns policy aforementioned.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.